Cancellation and Return

Find below a guide in an unlikely event of when you wish to cancel, get a refund or return an ordered item.

How can I Return an item on BigTroly.com? 

To be able to initiate a return, you need to first log into your BigTroly account and visit the “My Orders” section. Here, select your order and then click on returns. Follow the prompts hereon to complete the process.

How can I cancel an order on BigTroly.com?

It is not possible to cancel an order once placed via BigTroly.com. However, if you have cleared the payment via Credit Card or Net Banking, you can choose not to accept the delivery and the amount will be refunded to you as soon as the shipment has been returned.

How can I Replace or Exchange Items in my Order?

While we do not offer product to product replacement at the moment, customers have the option of returning a product that they feel has a defect or a does not meet size, color and functional requirements. By returning the product within 15 days, we at Bigtroly.com are more than happy to refund you for your purchase. Kindly specify how you would like to be refunded- with a gift voucher to shop at Trendin or a refund into your account through the relevant payment gateway. Remember that COD deliveries will have their refunds processed via check. All refunds take between 3 to 5 working days to be processed.

How Do I Arrange for a Pick up for an Item to be Returned?

To initiate a pick up, click on returns/refunds in your account and arrange of a pick up within 30 days of the order delivered. You can also call our toll free number to schedule a pick up. once this is done our logistics partner will arrange to collect the item from the address provided. Make sure that the products are appropriately packed as specified with the correct details about your order and invoice numbers.

In What Cases are returns not Possible?

  • If the returns are not initiated within 30 days of the delivery date
  • If the items have been used
  • If the tag of the item is not intact and/or removed

What are the Different Methods of Refund offered by Bigtroly.com after cancellation?

We provide credit vouchers or refunds depending on your personal choice at the end of each return or cancellation process. Note that credit card and net banking payment refunds will be initiated through the payment gateway. These refunds are initiated within 48 hours of the item arriving back at the warehouse. Most refund processes take about 3 to 5 working days.

COD orders are refunded with check. Make it a point to specify the exact name that the check needs to be in favor off. The check is then couriered to your billing/shipping address as instructions provided.

For more information on our refund and cancellation policies, call us on +(91) 887 440 0235 or write to us on support@bigtroly.com.

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